Question 1

Return and Exchange Policy​

Accepted Answer

Every piece is handmade to order, just for you.  As such, I do not accept returns or exchanges on any products.  If you have questions or concerns about your flag, please reach out - you'll be the first!

Question 2

How long does it  take to receive my order?

Accepted Answer

I stay so consistently busy that I don't have the ability to keep inventory in stock.  At the top of the page you will see the current lead time.  It is very rare it would take longer than the listed timeframe, but if there are delays you will be notified.​
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Question 3

Shipping

Accepted Answer

Shipments are sent via UPS Ground.  No PO Boxes are accepted as they cannot be delivered to.  Shipping is free to the lower 48 states so if you live in Hawaii or Alaska, please understand an additional shipping charge will be required.  It is about $80 to ship there from Texas and I will split the cost with you.​  We also do ship to APO and military addresses; send a message to discuss.

Question 4

Custom orders​

Accepted Answer

Many people choose to add a personalized touch to their piece!  To see examples of customizations I have completed, check out the Customize s(https://www.bayoubuilt.com/custom)ection!

Question 5

Engravings

Accepted Answer

To add an engraving to your order, click here.(https://www.bayoubuiltx.com/product-page/custom-engravings)  You can choose to have the union (star field) engraved with almost any military branch or logo.  Additionally, you can choose to have a name/rank engraved.  For coin holders, names will always be engraved at the bottom right of the flag.  This is for visibility purposes and keeps it proportional to the stars engraved at the top left of the flag.

Question 6

Flag sizes​

Accepted Answer

I generally do not offer other sizes of flags (than what is listed) at this time due to production requirements and increased shipping costs.  Feel free to reach out with any inquiries though and we will discuss.

Question 7

Can these flags be hung outside?

Accepted Answer

These flags include a beautiful finish that is designed for indoor use only.

Question 8

What kind of hanging hardware comes on the flags?

Accepted Answer

I use 20 gauge, 4-strand heavy duty wire that is attached to the top on the back of the flag.

Question 9

Additional questions?

Accepted Answer

Reach out via our Contact (https://www.bayoubuiltx.com/contact)page and I will get right back to you.

Bayou Built Frequently Asked Questions