Return and Exchange Policy​

Every piece is handmade to order, just for you. Because of this, I do not accept returns or exchanges. If you have any questions or concerns about your piece, please reach out—I’m happy to help. Since 2018, I’ve never had a return request, and I take pride in making a piece you’ll love.

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How long does it take to receive my order?

Steady order volume keeps me busy, so each piece is made to order rather than kept in stock. You’ll find the current lead time at the top of this page. Orders rarely take longer than the listed timeframe, but I’ll keep you informed if any delays arise.

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​Shipping

Please see the Shipping Info page.

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Custom orders​

Make your piece even more meaningful with a personalized touch!  Visit the Customize section to explore examples of my past work and find inspiration for your own.​  The union (star field) can be engraved with almost any military branch, emblem or logo. You can also personalize your piece with a name, rank or badge #. This verbiage is always engraved at the bottom right of the flag to keep them visible and visually balanced with the star field at the top left.

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Flag Sizes

I generally offer only the flag sizes listed due to production requirements and higher shipping costs for custom sizes. If you have a different size in mind, feel free to reach out—I’m happy to discuss what may be possible.

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Can these flags be hung outside?

Each flag features a beautiful finish designed for indoor display only.

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What kind of hanging hardware comes on the flags?

Each flag comes with heavy-duty, 20-gauge, 4-strand hanging wire attached near the top of the back for secure wall mounting.

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Additional questions?

Reach out through our Contact page, and I’ll get back to you as soon as possible.